Clients have used our services to provide responses to a range of issues. In each case we have offered a solution which has been tailored to individual circumstance and need rather than a standardised response.

This individually tailored approach has resulted in solutions that have been practical and cost effective.

WORK WE HAVE UNDERTAKEN

Cartref Ni - a domiciliary care organisation in North Wales, asked us to provide training on the National Minimum Standards. A series of four workshops was arranged over 2006 and 2007 for staff and managers from a range of private and local authority providers.

Scope wanted a review of all their services across education, care, and work based training. We conducted a regulatory compliance review in order to evaluate how well the services were able to respond to external inspection. This work focused on internal systems of self evaluation and performance management.

The Welsh Assembly Government wanted a review of how local authorities were auditing youth support services. This resulted in a range of meetings and online surveys in order to ascertain the various approaches and strategies. A final report was produced which provided an analysis of activity and recommendations.

A large housing association wanted an independent internal investigation. This work required a sensitive but thorough approach. Staff and tenants were interviewed and findings were presented within a number of reports in order to inform management responses..

A task and finish group within a Children and Young People's Framework Partnership (CYPFP) wanted an independent evaluation of how effectively they had delivered an advocacy project. This work involved interviewing key partners and young people.

Neath Port Talbot YPP wanted a presentation and workshop on the challenges facing the young people's partnership with a particular emphasis on the Estyn inspection process. Wrexham YPP wanted an independent facilitation of a YPP consultation day.

A domiciliary care agency in North Wales wanted to promote the rights of their clients with a learning disability to be fully empowered and involved in the planning and delivery of their support. We provided a service evaluation system that enabled clients to rate different aspects of the service and provide other feedback to the organisation.

Clwyd County Council Social Services Department purchased an information management system from a leading IT company. Although it had all the functionality required it was not user friendly. This resulted in operational staff getting frustrated and not using the system to it's potential. We were able to provide an alternative database at a fraction of the cost that focussed on all the data needs of the department, whilst having an intuitive and 'friendly' interface. This system was used very successfully for many years with full support and went on to be introduced into over 20 social services departments across Wales, England and Scotland.

Blackpool care homes were entering a new regime of star rating in order to provide the public with a simple indicator of quality. We provided a number of homes with a full service evaluation in order that they were able to upgrade and refine areas of their service prior to rating.

The Scottish Executive were taking over responsibility for the regulation of care providers from local authorities. We provided an independent evaluation of the information management system they were to inherit, in order to better inform their IT strategy. We were in the unique position of having a thorough knowledge of both the regulatory framework and information management systems.

Tameside Council wanted to launch a campaign to bring the Phase 3 Metrolink plans back on track. They used our online petition facility to enable members of the local community to support them.

Chester Cathedral wanted a database to record and access details of their extensive library. We provided this in a system of their choice so that it was compatible with other IT systems.

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